I bought an STM bag about a week ago and took it on one trip. When I got back the shoulder strap had a huge tear in it. I'm not especially rough on bags. I basically carried the thing around. The first time I called Expercom they told me that I needed to work it out with the company. However, the next day I got a call from the owner. He told me to just bring it in and they would take care of it. I took it in today. They didn't have a similar bag to replace it with so they gave me credit for the torn bag and a discount on a BrentHaven bag. Its nice to have guys that will take care of you.
Tags: apple · expercom · warrantyNo Comments
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