Three weeks ago we finished booking a last minute trip to Cancun and Playa Del Carmen. Two weeks ago there was shooting at a night club in Play Del Carmen. Then there was an attack on a police station in Cancun involving grenades. The next day I sent an email to Delta checking on the flight cancellation policy when your vacation involves risking life and limb.
They took 3 days to respond with an email saying that I needed to call them.
Thank goodness for crappy customer service. After several days the initial worry had worn off. The poor Utah air quality, 3 feet of snow and 8 degree temperatures forced us to finalized travel plans for the Hyatt Zilara and Mayakoba Andaz.
The Hyatt Zilara
Over our past few hotel stays I've fallen in love with the Hyatt brand of hotels. Their higher level of customer service combined With 2 free nights expiring at any hotel in the world meant the all-inclusive Zilara was an easy choice. The Andaz was a more difficult find. Both proved to be incred...Continue Reading →