Morph Exchange Review

April 11th, 2008 by Justin Ball

I recently wrote about Cloud Computing. Alain Benedict from Morph Exchange told me that I neglected to add his company to the list. I said I would check it out. He said he would hold me to it. Last night I spent a little quality with Morph and now have a few impressions to share.

First, adding your application to Morph is a bit confusing. It is setup as an 'application exchange' so instead of signing up for hosting you 'subscribe' to the Morph DevCenter. Once you do that you create a new 'Appspace'. Once you get past the oddity of how to get going the next part is very easy. You click one button to create the database. Then you click another to download a Capistrano file. By default it is named morph_deploy.rb but I renamed mine to just deploy so I don't have to tell Capistrano the name of the file every time I want to deploy. Add the deploy.rb to your project, edit it and set your subversion repository, do a cap deploy:morph, enter your username and password and you are ready to go. In just a few minutes your application is up and running on Morph Exchange. At first I was confused about the database. I couldn't figure out what values I should be setting in my database.yml file, but then I realized that Morph takes care of that for you. You never set the production settings for your database you just do the deploy and go. Also, it is important to note that your database migrations must be compatible with PostGreSQL.

Morph Exhange gives you a developer account for free. That includes 1GB worth of storage and 1GB worth of transfer. I found it difficult to find pricing on the site. It is a bit hidden. You'll find it under DevCenter then select the pricing tab. The cost of the service isn't bad. The developer account is free. One step up is $31 a month. (Morph Exchange uses 'Morph Credits' but one credit = one dollar). The pricing goes up from there all the way to $1023 a month. The pricing didn't seem to bad until I really spent time thinking about it. The $1023 a month service comes with 250GB of storage and 250GB of bandwidth. The bandwidth is the shop stopper for me. The ThePlancollection.com is not a huge ecommerce site but still burns around 300GB of bandwidth a month. Morph Exchange would not be a good option if you are planning on serving a lot of data to a lot of people which makes me wonder if it is a good option. The point of cloud computing is the ability to scale which means you will serve out a lot of data. In Morph terms that means a lot of money. On the lower end for $93 a month you get 15GB of bandwidth. This blog doesn't get a whole lot of traffic but I am pretty sure I serve that much data per month. If it cost me $93 a month I wouldn't be blogging.

For comparison Joyent will let you serve 10TB of data a month even if you are only using their $45 a month plan. I know that you won't be able to serve that much data from a $45 a month account - you will overwhelm the server long before you hit that limit - but what they are saying is we don't care how much you serve. Instead they are focusing on helping you scale up your CPU resources to meet customer demand. That seems like a more reasonable model.

Mosso has an interesting model as well. Their plan starts at $100 a month. They don't measure your output in bandwidth but in requests. For $100 you get 3 million requests. After that it costs 3¢ per 1,000 requests. I don't care for that model either. I would rather spend my days worrying about providing enough CPU power to keep my app responsive for my customers and not worrying about how many requests my customers are making. Services like this actually encourage the provider to find ways to serve less items to their customers. You start re-architecting your application so that it won't serve as many items at a time. Remember that each file and each image is a new request so your best be here is to reduce images, css files and javascript files. You don't get ssh access to Mosso either which can be good and bad depending on how deeply involved you want to be with your hosting company. It also makes you feel like you have to chase away the free loaders like some grouchy old shop keeper - don't come look at my products unless you intend to buy.

Since I am wearing my EngineYard shirt today I'll throw them into the mix. I consider these guys to be the Ferrari of Ruby on Rails hosting. They were at the Mountain West Ruby conference. I spent some time eavesdropping while hanging out in their suite at the hotel. These guys are as core to the future of Rails as 37 Signals. They know what they are doing. However, you will pay for this Ferrari. Their slices start at $349.00 a month and incur a $249.00 setup. Take a deep breath and don't pass out. That price comes with a great support staff. It includes some of their time. Remember you have to pay your technical team so you will either pay this to guys in house or to the hosting guys. EngineYard is not the place to go if you are planning on building small web applications. It isn't for you if you and your buddy are building something in your basement. However, if you find you have the next big thing, have the funding and you need help scaling your Rails application so that it can serve millions of people these guys can do it. Expect to purchase 3 slices to really be up and running which means you will be in it more than a $1,000 a month. EngineYard is currently supporting Merb and Rubinious and is the host for GitHub. I like them I just can't afford them.

Back to the original point. Morph is a great service. Deployment is simple. I give them lots of points for ease of deployment. They can help you scale as they are using Amazon's services on the back end. However, if they are going to be successful they really need to examine their bandwidth charges and become more competitive. I would like to see their website adapt a bit to make it clear that they offer scalable hosting. At first I was confused and assumed it was only a service provider - something like a hosted CMS system. Overall Morph Exchange is great, but I think they need to make a few changes to become excellent.

Tags:   · · · · · 10 Comments

Leave A Comment

10 responses so far ↓

  • 1 Tom Mornini Apr 12, 2008 at 1:15 am

    Hey there!

    Thanks for the nice write up.

    Just wanted to clarify our pricing. At 3 slices there is a discount to $329/slice, so the total is less than $1,000.

    We’re always delighted when people understand that the value we add on top of killer infrastructure is 24×7 worldwide expert support. We have people in each US timezone, several in Europe, and several in Australia too, so the sun is always high in the sky when you need support.

    We’ve recently increased our DBA staff which is allowing us to monitor slow query logs and suggest index additions and query rewrites, which is very popular with our clients.

    Early in 2007 a customer told us “You’re not expensive hosting, you’re cheap payroll!” and that’s still how customers see us.

  • 2 Justin Ball Apr 12, 2008 at 10:39 am

    It is good to know that there is a discount. I think that it is also worth pointing out that on EngineYard your database lives on a server outside of your slice which greatly improves performance. I am a big EngineYard fan and among Rails hosting companies there really isn’t a better provider. Once a company is large enough to pay for the hosting justifying it as payroll really is appropriate. You will never get the level of expertise you find at EngineYard from other companies. I heard Ezra say that EngineYard now employs more Core Rails developers than 37Signals. That is pretty cool.

  • 3 friarminor Apr 13, 2008 at 10:38 pm

    Justin,

    Really appreciate the time and effort you put in this. We’re sure to make a note of the things you’ve mentioned. Definitely get back to you soon in keeping up with the progress and in the name of innovation. See how interesting clouds can be?

    Much thanks.

    Best.
    alain

  • 4 friarminor Apr 14, 2008 at 7:25 am

    Thanks for sharing your insights and taking the time to write about them, Justin!

    We definitely would build on this and keep you posted about Morph eXchange.

    Best.
    alain

  • 5 David Abramowski Apr 15, 2008 at 10:03 am

    Hi Justin,

    Thank you for the time you spent looking/writing about the Morph AppSpace & Morph eXchange. Just yesterday we moved up our data transfer allotment with each package up by 3X providing ample traffic flow for most applications. As for extra data transfer beyond that provided with the package, it is billed based upon actuals. The cloud charges us, so we pass on that cost so that we don’t have to build it into the pricing model and make everyone pay for the few sites that may be super heavy bandwidth users.

    Another interesting point to make about each Morph AppSpace is that it is elastic. Pricing is shown monthly but actually calculated daily. This allows you (the admin) to increase or decrease the size of your Morph AppSpace on demand…and you only pay for what you use.

    We are also working to separate out the DevCenter from the Morph eXchange. Our goal to provide a simplified “one stop shop” seems to be causing confusion. So we take that feedback to heart and will make improvements to streamline the flow. Again thank you for the great comments and I hope you get a chance to work with an application on a Morph AppSpace soon.

    …David

  • 6 Justin Ball Apr 15, 2008 at 10:43 am

    Hi David,

    Thanks for increasing the bandwidth limits. I actually have an application deployed on the dev plan (free). Now I am encouraged to keep it on Morph Exchange. I also appreciate that you are working on separating the Dev Center from the Exchange. I think that will make it easier for new customers to understand. I am not sure if I mentioned this before but the deployment process on Morph Exchange is one of the easiest I have ever used. I appreciate that all you need to do is click a button to create the database and then download a Capistrano file and add it to your project. That setup makes deploying a Rails application a very simple process.

  • [...] Yard has been called the Ferrari of RoR hosting.  They’re focused exclusively on Rails.  Investors include Benchmark [...]

  • 8 Allan Nov 30, 2008 at 5:45 pm

    If you’re looking for responsive support when a show-stopper issue comes up, please think twice about hosting with Morph Labs:

    http://forums.mor.ph/forums/1/topics/122?page=1#post-body-583

  • 9 Allan Nov 30, 2008 at 8:47 pm

    For the record, it took 53 hours from the time I opened a pretty serious ticket until morph labs support acknowledged my ticket (I assume the support process moves on from here).

    If anyone has critical issues that need attention in the future, please keep my experience in mind.

    Perhaps we get what we pay for – the savings from choosing this type of service may be offset by less-than responsive support regardless of issue severity.

  • 10 friarminor Dec 2, 2008 at 2:20 am

    We are deeply saddened by what Allan went through with Morph Labs ticket system. Just for the record, our support guys are working doubly hard to respond to each of the tickets filed but in this case, it turned out that there was a glitch in the ticket system that it having ‘more than 50 characters in the ticket’s subject would cause the bad behavior’. Thankfully it has been fixed and we move on with better understanding and better resolve to continue working towards setting up the best and most efficient way to anchor our customer support.

    Allan, we appreciate the valuable feedback and the effort to let us be aware of our shortcomings. We’re confident that with each concern and idea from our subscribers, we can better build Morph Labs into being the best in what we do.

    Best.
    Alain
    Morph Labs