Allan, we appreciate the valuable feedback and the effort to let us be aware of our shortcomings. We’re confident that with each concern and idea from our subscribers, we can better build Morph Labs into being the best in what we do.

Best.
Alain
Morph Labs

If anyone has critical issues that need attention in the future, please keep my experience in mind.

Perhaps we get what we pay for – the savings from choosing this type of service may be offset by less-than responsive support regardless of issue severity.

http://forums.mor.ph/forums/1/topics/122?page=1#post-body-583

Thanks for increasing the bandwidth limits. I actually have an application deployed on the dev plan (free). Now I am encouraged to keep it on Morph Exchange. I also appreciate that you are working on separating the Dev Center from the Exchange. I think that will make it easier for new customers to understand. I am not sure if I mentioned this before but the deployment process on Morph Exchange is one of the easiest I have ever used. I appreciate that all you need to do is click a button to create the database and then download a Capistrano file and add it to your project. That setup makes deploying a Rails application a very simple process.

Thank you for the time you spent looking/writing about the Morph AppSpace & Morph eXchange. Just yesterday we moved up our data transfer allotment with each package up by 3X providing ample traffic flow for most applications. As for extra data transfer beyond that provided with the package, it is billed based upon actuals. The cloud charges us, so we pass on that cost so that we don’t have to build it into the pricing model and make everyone pay for the few sites that may be super heavy bandwidth users.

Another interesting point to make about each Morph AppSpace is that it is elastic. Pricing is shown monthly but actually calculated daily. This allows you (the admin) to increase or decrease the size of your Morph AppSpace on demand…and you only pay for what you use.

We are also working to separate out the DevCenter from the Morph eXchange. Our goal to provide a simplified “one stop shop” seems to be causing confusion. So we take that feedback to heart and will make improvements to streamline the flow. Again thank you for the great comments and I hope you get a chance to work with an application on a Morph AppSpace soon.

…David

We definitely would build on this and keep you posted about Morph eXchange.

Best.
alain

Really appreciate the time and effort you put in this. We’re sure to make a note of the things you’ve mentioned. Definitely get back to you soon in keeping up with the progress and in the name of innovation. See how interesting clouds can be?

Much thanks.

Best.
alain

Thanks for the nice write up.

Just wanted to clarify our pricing. At 3 slices there is a discount to $329/slice, so the total is less than $1,000.

We’re always delighted when people understand that the value we add on top of killer infrastructure is 24×7 worldwide expert support. We have people in each US timezone, several in Europe, and several in Australia too, so the sun is always high in the sky when you need support.

We’ve recently increased our DBA staff which is allowing us to monitor slow query logs and suggest index additions and query rewrites, which is very popular with our clients.

Early in 2007 a customer told us “You’re not expensive hosting, you’re cheap payroll!” and that’s still how customers see us.